Trust & Transparency

Return & Refund Policy

Please read our guidelines regarding medicine returns, cancellations, and refund timelines across Bangladesh.

7-Day Return Window

Medicines and healthcare devices can be returned within 7 days from the delivery date.

100% Genuine Check

Returned products undergo validation by our licensed pharmacists to maintain inventory safety.

Fast Refund Processing

Once approved, refunds are securely issued to your original bKash, Nagad, or Bank account within 3 days.

Conditions We Accept For Returns

•Product was damaged, crushed, or leaked during transit.
•Incorrect medicine brand, variant, or dosage was delivered.
•The product has an expiration date of less than 3 months (unless specified before purchase).
•Full strips or boxes remain completely unsealed and intact.

Items Exempt From Returns

•Partially consumed medicine strips, opened bottles, or broken seals.
•Temperature-sensitive products requiring strict cold-chain handling (e.g., Insulin, certain vaccines).
•Personal hygiene items, surgical masks, or opened wellness wearables.
•Returns requested after the standard 7-day expiration window.

How to Initiate a Return Order

Step 1: Submit Request

Navigate to your Customer Dashboard, view your Order History, and select 'Request Return' on the specific items.

Step 2: Pack & Handover

Keep the medicine in its original pharmacy packaging. Our delivery rider will pick up the package within 24-48 hours.

Step 3: Verification & Refund

Once verified by our pharmacy partner network, your refund will be disbursed instantly via your initial payment option.

Have specific disputes?

If your return does not fit into standard parameters, please contact our medical dispute officers.

Visit Help Center

Trust & Transparency

Return & Refund Policy

Please read our guidelines regarding medicine returns, cancellations, and refund timelines across Bangladesh.

7-Day Return Window

Medicines and healthcare devices can be returned within 7 days from the delivery date.

100% Genuine Check

Returned products undergo validation by our licensed pharmacists to maintain inventory safety.

Fast Refund Processing

Once approved, refunds are securely issued to your original bKash, Nagad, or Bank account within 3 days.

Conditions We Accept For Returns

•Product was damaged, crushed, or leaked during transit.
•Incorrect medicine brand, variant, or dosage was delivered.
•The product has an expiration date of less than 3 months (unless specified before purchase).
•Full strips or boxes remain completely unsealed and intact.

Items Exempt From Returns

•Partially consumed medicine strips, opened bottles, or broken seals.
•Temperature-sensitive products requiring strict cold-chain handling (e.g., Insulin, certain vaccines).
•Personal hygiene items, surgical masks, or opened wellness wearables.
•Returns requested after the standard 7-day expiration window.

How to Initiate a Return Order

Step 1: Submit Request

Navigate to your Customer Dashboard, view your Order History, and select 'Request Return' on the specific items.

Step 2: Pack & Handover

Keep the medicine in its original pharmacy packaging. Our delivery rider will pick up the package within 24-48 hours.

Step 3: Verification & Refund

Once verified by our pharmacy partner network, your refund will be disbursed instantly via your initial payment option.

Have specific disputes?

If your return does not fit into standard parameters, please contact our medical dispute officers.

Visit Help Center

MediCare

Return & Refund Policy

7-Day Return Window

100% Genuine Check

Fast Refund Processing

Conditions We Accept For Returns

Items Exempt From Returns

How to Initiate a Return Order

Step 1: Submit Request

Step 2: Pack & Handover

Step 3: Verification & Refund

Have specific disputes?

Return & Refund Policy

7-Day Return Window

100% Genuine Check

Fast Refund Processing

Conditions We Accept For Returns

Items Exempt From Returns

How to Initiate a Return Order

Step 1: Submit Request

Step 2: Pack & Handover

Step 3: Verification & Refund

Have specific disputes?